Overview
At ShineIPTV.com, we are committed to providing our customers with high-quality IPTV services. We understand that there may be instances where you need to request a refund or return. This Refund and Returns Policy outlines the conditions and processes for obtaining refunds and handling returns.
Subscription Services
Refund Eligibility
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all new subscriptions. If you are not satisfied with our service within the first 30 days, you may request a full refund.
- Renewals and Extensions: Refunds for subscription renewals or extensions will only be granted if the request is made within 7 days of the renewal date.
Refund Process
- Contact Support: To initiate a refund, please contact our customer support team at support@shineiptv.com. Provide your subscription details and the reason for your refund request.
- Review and Approval: Our team will review your request and notify you of the approval or rejection of your refund within 5 business days.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Products and Accessories
Return Eligibility
- Damaged or Defective Items: If you receive a damaged or defective product, you are eligible for a return or exchange within 30 days of purchase.
- Incorrect Items: If you receive an incorrect item, you can return it for a full refund or exchange within 30 days of purchase.
Return Process
- Contact Support: To initiate a return, please contact our customer support team at support@shineiptv.com. Provide your order details and the reason for your return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to return your item.
- Return Shipment: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection and Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
Non-Refundable Items
The following items are not eligible for refunds or returns:
- Gift cards
- Downloadable software products
- Services that have been fully delivered and used
Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: support@shineiptv.com